Reference

psg77 Privacy Policy for Your Account

psg77 Privacy Policy explains what we collect when you open an account, sign in from a phone, browse Andar Bahar or use DANA and QRIS for account activity.

Clear data purposesWallet record contextAccount access requestsCookie choices
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HELP WITH REQUESTS

Browse Support Paths for Privacy Questions

A clear support route helps you ask about the Privacy Policy without explaining your concern repeatedly.

Account support Use the signed-in account support path for a Privacy Policy request. Tell us whether you need access, correction or deletion of eligible data, and include the contact detail on your account so we can match the request without asking for your password.
Wallet records For DANA, OVO, GoPay or QRIS records, send the transaction reference shown in your account rather than a full wallet credential. We can use that reference to check what data is held and explain the related retention purpose.
Access concerns If a privacy request follows a failed sign-in, first use the account help route and describe the device path, such as mobile browser or desktop. We may ask for a verification step before discussing account-linked data.
HANDLING DETAILS

Explore How We Handle Your Data

Privacy work is practical: we separate account access records from support conversations, limit staff access to the task being handled and retain records only for stated operational, legal or dispute needs.

Data collected

We may receive contact details, account identifiers, sign-in times, device information, support messages and transaction references. A DANA or QRIS reference helps match a status request, while it does not require you to send a wallet PIN or password.

Cookies and sessions

Cookies can keep a signed-in session working and remember selected page settings. Browser controls let you restrict cookies, although some account functions may require a session cookie to recognise your active login and protect the requested page.

Account protection

We use sign-in events, device signals and account verification steps to reduce unauthorised access. If a request concerns account data, we may verify the contact detail already attached to your account before releasing or changing anything.

Storage periods

We keep records for the period needed to operate the account, answer disputes, meet applicable legal duties or document a requested change. When a record no longer serves one of those purposes, our process moves it toward deletion or de-identification.

Correction requests

You can ask us to correct inaccurate contact or account details through support. Describe the field that needs changing and provide the replacement value; we may request an account verification step before applying the edit.

Who to contact

Our account support path handles Privacy Policy questions, data copies, cookie concerns and eligible deletion requests. For wallet-related records, add the DANA, OVO, GoPay or QRIS reference so the team can locate the correct entry.

Check Answers About psg77 Privacy Policy

These Privacy Policy answers address the account questions you are most likely to have before opening access or sending a data request. We keep the examples tied to Indonesian account steps, mobile sign-in, wallet references and the way you can reach support. If your question is not listed, use the account support path and ask for the policy team.

The psg77 Privacy Policy covers account details, sign-in and device records, cookies, support messages, transaction references and requests to change or remove eligible data. It applies to activity connected with our pages and account paths where local law permits.

We use a DANA or QRIS reference to match a wallet status, investigate a disputed account action or answer a receipt question. Send the reference shown in your account, not your wallet PIN, password or complete payment credential.

Use the signed-in account support path and ask for a copy of the personal data linked to your account. State the contact detail on the account and the records you mean; we may verify your identity before responding.

Yes, you can request a correction for an inaccurate contact or account field through support. Explain what is wrong and provide the intended value. We may ask for an account verification step so a third party cannot change your record.

Cookies can maintain your mobile browser session, remember page settings and help us understand technical page behaviour. You can restrict them through browser controls, but disabling session cookies may interrupt sign-in or access to account pages.

We keep account, support and transaction-related records only as long as needed for service operation, disputes, legal duties or a documented request. The period can differ by record type, after which data is deleted or de-identified when suitable.

Use the account support path for access, correction, cookie or deletion questions. If your request concerns OVO, GoPay, bank transfer or virtual account records, include the visible transaction reference so we can locate the relevant entry.

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